At the beginning of this year, I wrote about the growing need for outsourcing service providers to offer a certain level of maturity & quality in order to ensure that their customers successfully achieve relevant goals as well as position themselves as strategic partners. As the year draws to an end, it’s only natural to take a look back and see what actually took place.
At SoftServe, we witnessed a trend of receiving fewer inquiries about elastic workforce, while receiving more and more requests for support of business objectives with IT solutions.
Previously, trends like SaaS, Cloud and Mobility were forcing companies to quickly adopt new technologies and business models to satisfy and keep their clients. Being on everyone’s urgent IT to do list, the development and/or implementation of these technologies was outsourced due to the challenging go-to-market strategy and short timeframes. The wide adoption of SaaS/Cloud and Mobility paved the way for a brand new wave of technologies. IT departments are no longer given tasks of increasing their Java pool of resources. Instead, they are leveraging new technologies like Business Intelligence (BI), Development Operations (DevOps), Near Field Communication (NFC), etc. to impact their businesses` success.
Today`s market is once again challenging businesses to implement these complex technologies as soon as possible; however, it is critical for business success to match high quality with fast implementations. This is the main reason why IT-enabled companies are searching for service providers with a mature implementation model, a proven record of successful projects and a partnership level of collaboration. Never more than today had technology been the driver for success. All surveys from industry providers are echoing that thought, including the IAOP predictions on the Top 10 Outsourcing Trends for 2013.
The analysis of surveys and analytics on outsourcing trends for 2013 clearly indicates that the major trend of the previous year is still valid: the IT industry continues to move away from traditional outsourcing into the era of strategic partnerships with vendors.
Image credit: Courtesy of Bluewolf
A vast majority of companies worldwide outsource either their application services, or infrastructure service, or both – and selecting a trustworthy partner has never been more important. Companies have started to use the help of their trusted external consultants with their decision making process and IT roadmap creation. By outsourcing the implementation of new technologies to service providers, they allow their internal staff to focus on their current responsibilities.
As Bluewolf mentioned in their annual report, “IT outsourcing is evolving into a strategic tool that reflects today’s rapidly changing business and technology landscape. Once a tourniquet to cut costs, it has matured and become a business imperative.”